Claims & Emergency

Need Help?

We are here around the clock to assist you with any boiler emergency, claim, or urgent repair request.

Emergency Breakdown

If your boiler has stopped working, is leaking, making unusual noises, or showing fault codes, you can request emergency assistance immediately. Our team will assess your situation and arrange the appropriate support to restore warmth and safety to your home as quickly as possible.

Request Emergency Repair
Request Received

Your emergency request has been logged. A member of our support team will be in touch shortly to guide you through the next steps.

Boiler support

Rapid Response Support

Our dedicated claims team is ready to handle your boiler emergency with care and efficiency.

What Qualifies as an Emergency

A boiler emergency includes total loss of heating or hot water, visible leaks, gas smells, carbon monoxide alarms, or any situation that poses a safety risk to your household. Do not hesitate to reach out if you are unsure, your safety is our highest priority.

How to Report a Claim

You can report a claim by emailing our dedicated enquiries address, using the emergency button above, or contacting us through your account dashboard. Please include your policy reference, a description of the issue, and any photos if relevant.

What Happens Next

Once your request is received, our team will review your policy coverage, verify your details, and determine the best course of action. You will receive clear communication throughout the process so you always know what to expect.

Your Responsibilities

Please ensure your boiler is accessible, keep your policy documents handy, and report issues as soon as they arise. Delayed reporting may affect coverage eligibility, so prompt communication is essential.